Ansley Baker was reportedly removed from a women's restroom at the Liberty Hotel in Boston after a security guard accused her of being a man. This incident drew widespread criticism after a review described how Baker was humiliated and forced to show ID while in a bathroom stall. The hotel initially provided conflicting statements regarding the removal and later suspended the security guard. They also pledged to train staff on inclusivity and contribute to LGBTQ+ organizations, asserting they support the community.
In the immediate aftermath, the hotel offered two very different statements to the public about the incident. First, a spokesperson said that the couple was confronted because they were sharing a stall and removed because one of them "put their hands on" a security guard.
The review triggered significant backlash online, with people posting one-star reviews in solidarity with the couple. The couple accused hotel staff of discrimination and a lack of compassion.
A spokesperson said that the hotel had concluded an investigation and suspended the security guard, adding that the hotel would be conducting "mandatory retraining for all staff on inclusive practices."
The hotel also was going to make a donation to a local LGBTQ+ organization, and the spokesperson insisted that the hotel "is and always will be an ally of the LGBTQ community."
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