National Grid customers are set to benefit from a recent ruling due to a systemic billing failure resulting in delayed invoices. The Department of Public Utilities (DPU) stated that customers who received bills more than 60 days late for October and November would not need to pay. Additionally, affected customers will receive refunds if they have already paid. The DPU's investigation into National Grid underscores the seriousness of billing practices and the impact delays have on customer finances, emphasizing the need for consumer protections against such failures.
National Grid’s failure to timely bill 35,000 customers due to a systemic error has resulted in a ruling that will save those ratepayers hundreds on utility bills.
The DPU emphasized the importance of timely billing to prevent disruptions in family budgets, noting that delays can create substantial financial hardships for customers.
Customers who received bills more than 60 days late for October and November will be relieved of payment obligations, and refunds will be issued for those already affected.
National Grid’s ongoing billing issues have prompted an investigation by the DPU to assess potential recovery of the lost income due to this systemic failure.
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