Many readers who gave the MBTA an "A" and "B" grade praised Eng and his handling of the troubled agency. "I'm so proud of Eng. My commute has gotten faster, he's really improved my quality of life. I don't know who hired him, but great on them!" reader Rubby S. from Dorchester said.
Despite the disruptions, Boston.com readers gave general manager Phillip Eng an "A" for his first year with the MBTA when we asked in April. However, as the Track Improvement Program ends, the grades were mixed.
Of the more than 180 responses to our poll, 27% gave Eng an A, 23% a B, while the remaining were average to below-average with grades of C (17%), D (13%), and F (20%).
Others who were more critical of the agency said while progress has been made, there is much left to improve, expressing a desire for continued enhancements in the public transit system.
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