Tales of the unexpected: inside the thriving world of independent bookshops
Briefly

The wonderful thing about having a bookshop is the amount of time you spend talking to people. You can be that person who opens the door, looks at a customer and knows that they need just a little bit of you today. I've often described it as being a GP without handing out prescriptions.
We also put a blank postcard in with the address of our bookshop, so if the children wanted to write back to us they could.
Read at the Guardian
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