The Citi Bikes use a drum brake in the front hub and it doesn't seem difficult to foresee that some consumers would be alarmed by power of the brake unless they received some introduction or education about the brake prior to renting one of the Citi Bike e-bikes.
Complaints that the brakes are too powerful is, as we like to say, a happy problem as it's always possible to educate riders to use less force when braking.
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