A lot of the core values that we have now came from this practice of hospitality. When you go into a bike shop, it's rare to have a couch, and that type of service before or during when your bike is getting looked at.
They left behind the industry's typical 'just get it done' mentality and opted to give customers' bikes extra TLC. They also didn't want the typical messy shops that smelled of oil and grease.
When you walk into the space, you are greeted with the aromas of incense and (free) coffee and staffers' smiles. Most people are not really expecting that - you're expecting bikes to be everywhere.
#hospitality-driven-business-model #unique-customer-experience #boutique-bike-repair #personalized-services #service-environment
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