The (Hospitality) Robots Are Coming: 5 Bay Area Hotels in Their 'Jetsons'-Maxxing Era

Five Bay Area hotels use robots as more than novelty, turning them into an everyday guest experience. Luma Hotel in San Francisco’s Mission Bay features four robot butlers—Henry, Lumie, Lucy, and Lola—assisting the front desk and food and beverage teams at Twyne Coffee Bar and the rooftop restaurant Cavana. The robots handle deliveries such as lotion and lattes, with up to about 40 room service calls on busy weekends, especially between 7am and 9am. Luma also created baseball cards for the robots, using last year’s delivery stats and guest compliments. Other hotels highlight robot servers with themed appearances and interactive features, including video screens and a tuxedo look.

"Luma Hotel, San Francisco Barry Bonds. Willie Mays. Henry the robot: In the world of trading cards, only one of these is the hot, new collectable. Henry is one of four hospitality robots featured on baseball cards at Luma Hotel in San Francisco's Mission Bay. The high-tech, boutique property is capitalizing on its proximity to both Oracle Park and Chase Center, and nodding cheekily to Silicon Valley. Everybody loves our robots and the kids go crazy, so we developed baseball cards for them, says Luma Hotel general manager Lee Severino."

"Luma is the only Bay Area hotel to have four robot butlers who assist the front desk and food and beverage staff at their Twyne Coffee Bar and popular rooftop restaurant, Cavana. Henry, Lumie, Lucy, and Lola deliver everything from lotion to lattes, and on a busy Saturday or Sunday they might have as many as 40 room service calls. Most of the calls come between 7am and 9am, when we're constantly having the robots going up onto the floors and interacting with guests, says Severino."

"With the moves of a rock star, they glide like Michael Jackson and shimmy like Little Richard. Even their beep is sexy. // 100 Channel Street (Mission Bay), lumahotels.com Roger Restaurant at The Ameswell Hotel, Mountain View The winner in the best-dressed category is Optimus Dine, a dashing, four-foot-tall Keenon T10 robot/server in Roger Restaurant in Mountain View's The Ameswell Hotel."

"With video screens in both the torso and head area, Optimus often sports a tuxedo and a winking smile as he carri"

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