The city's primary website is set for a revamp with a $5.5 million contract, aimed at improving user experience and addressing years of criticism regarding performance.
Recent updates to the website, including reduced content and enhanced features, have been insufficient to meet the needs of Austin's growing population, prompting this overhaul.
The new improvements by Material Holdings will focus on enhancing user experience, operational efficiency, and ensuring accessibility, indicating a significant shift in the city's digital strategy.
Austin's initiative to overhaul its website comes from extensive staff reviews and failures of previous attempts, highlighting the urgency for a better digital user experience.
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