Under the new contract, Austin will transition to a modern, scalable digital experience platform aimed at significantly improving usability and accessible interaction for its residents.
Chief Information Officer Kerrica Laake emphasized the need for a new platform by stating that their current system cannot meet the increasing demands from users seeking city services.
The revamped website aims to provide residents new tools for easy access to city services across 52 departments, enhancing overall digital engagement.
Jessica King noted the rigorous evaluation process that led to selecting Material Holdings LLC, highlighting their strong experience with complex projects as a key factor in the decision.
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