A federal judge has permitted passengers to pursue a class action lawsuit against Delta Air Lines due to significant flight cancellations resulting from a software issue attributed to CrowdStrike. Delta's operations were severely disrupted starting July 19, 2024, leading to over 4,500 cancellations. While many airlines recovered quickly, Delta continued experiencing delays. Plaintiffs argue that the airline failed to adequately communicate reimbursement policies, particularly regarding partial refunds, potentially releasing passengersâ legal rights unknowingly. This lawsuit addresses both domestic and international flight disruptions and raises questions about customer rights and airline responsibilities.
"Delta cancelled more than 4,500 flights between Friday, July 19, and Sunday, July 21, 2024," say the plaintiffs.
"Delta continued to cancel and delay a staggering number of flights - far more than any other airline," according to court documents.
"Delta failed to clarify that the customer would only be receiving a partial reimbursement," the plaintiffs argue, highlighting the confusion around compensation.
"Acceptance of the partial reimbursement would release any legal claims... until after the customer clicked on the button to accept," the allegations state.
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