"“Because you run your company on Slack, all your DMs, all your channels, we're reading that now through the AI and we can tell you more about your business than you know,” Benioff explained. “Slackbot is reading stuff that, you know, nobody knew what was happening. I'm using that myself.”"
"“So, when I'm on Slackbot, I can ask it any question about my company,” Benioff said, giving the examples of: “What are my top five deals? What are my employees upset about? What are the top three things I need to focus on?”"
"“was referring to public, companywide Slack channels-not private employee messages or conversations.” And according to Slack, “Slack's AI features only use Slack data that members have access to at the time of request and won't display or use data from private channels or direct messages (DMs) they aren't a part of.”"
"While employees might be startled to find out that their bosses are popping into their conversations on Slack by using AI, it's not rare. Microsoft uses its Co-Pilot digital assistant to scan company data across platforms, while Google uses Gemini. According to 2024 reporting from CNBC, major companies like Walmart, Delta, T-Mobile, Chevron, and Starbucks are using software from Aware, an AI firm that analyzes emplo"
AI can be used to analyze Slack activity to understand what employees complain about and to surface business insights. Salesforce CEO Marc Benioff described using Slackbot to ask questions about company performance and employee sentiment, including top deals and key focus areas. Salesforce’s approach is described as relying on public, companywide Slack channels rather than private employee messages or direct messages. Slack states that its AI features use only data members can access at the time of request and do not display or use data from private channels or DMs the member is not part of. Other major companies also use AI assistants to scan company data across platforms.
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