The article critiques the current state of AI products, noting that many claim to be "AI-powered" but fail to deliver meaningful user experiences. Users often find these applications performative, lacking true intelligence as they loop, misunderstand, or provide irrelevant recommendations. The author emphasizes that the systems design, rather than the AI models themselves, leads to subpar outcomes. By focusing on reasoning and user-centric design, rather than merely features, AI can become more effective in addressing user needs and expectations.
Most AI products today claim to be powered by AI, but users often find them lacking intelligence and usability, leading to frustration rather than satisfaction.
Real users care about outcomes such as understanding, reducing decision fatigue, and anticipating needs rather than the underlying technical details of AI.
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