Using Blockchain to Build Customer Trust in AI
Briefly

FICO's use of a private blockchain for AI model development has proven effective, reducing support issues and model recalls by over 90%, thus enhancing trust and efficiency.
Trust in AI requires transparency. As customers and regulators demand answers about AI processes, blockchain-based accountability provides a clear operational path towards this goal.
Organizations face a people challenge in integrating AI. It’s crucial to establish standards first and ensure systems are user-friendly to foster trust and collaboration.
With over half of Americans expressing concern about AI's impact, addressing biases and creating transparency through technology is essential for enhancing public trust.
Read at Harvard Business Review
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