"The US Army's biggest AI gamble may not be on autonomous weapons, but instead whether Silicon Valley software can tackle the service's most tedious and, more often than not, grueling administrative jobs. Think less uncrewed aircraft and more behind-the-scenes tasks like recruiting, equipment maintenance, and endless gear inventories. Through a mix of new tools, redesigned workflows, and data integration, logisticians"
"Business Insider visited the Arlington, Va., office where, every few months, dozens of soldiers meet with civilian engineers to test and refine a new customer relationship management system built on a Salesforce platform. If fielded, the system may dramatically simplify the burden for Army's recruiters - a job widely seen inside the Army as one of the most exhausting and burnout-prone assignments. Today, recruiters are bogged down by outdated processes. Recruiters are still expected to manually enter each potential recruit's information during every interaction, using"
The Army is investing in commercial AI and software to automate tedious administrative functions such as recruiting, equipment maintenance, and gear inventories. The effort combines new tools, redesigned workflows, and better data integration to modernize logistics and reduce manual work that causes burnout. Pilot projects include a customer-relationship management system built on a commercial platform aimed at simplifying recruiter tasks currently requiring repeated manual data entry and complex waiver tracking. Experiments are widespread and costly, and outcomes remain uncertain. Implementation will require significant organizational change and redesigned workflows.
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