The new system seeks to revolutionize tax collection by making it simpler for individuals and businesses, with a rollout expected in 2025.
HMRC is facing challenges responding to queries due to a shortage of staff, leading to an average waiting time of 47 minutes for callers.
Using generative AI, HMRC aims to alleviate workload for tax advisors, with precautions in place to ensure technology does not compromise public trust.
The government is cautious about implementing rapidly evolving technologies in tax collection, ensuring that all AI applications remain compliant with ethical standards.
Collection
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