There's one key thing companies must do when they bring AI into the workplace, BCG's AI ethics officer says

"What we found is that employees want about five hours of hands-on training, and coaching, and mentoring. Only about a third are actually getting that."

"What we see is once they get the taste of value, let's say they start using it to help them edit bullet points for an email or something, and they're like, oh, that actually works really well. And so they instantly start thinking about how else they could use it, and so it creates this virtuous cycle. It's like the more value they get, the more they use it, and it amplifies."

"A big thing that organizations are not doing is stepping back and saying, 'How do we really reimagine our business processes, our service offerings, now that we have AI?' This is a really transformational tool. It can do new things that we could never ever do before, so we shouldn't just shove it into a legacy human-centric process."

Employees want about five hours of hands-on AI training, coaching, and mentoring, but only about a third currently receive that support. Practical basic use cases, such as editing bullet points for an email, help workers recognize immediate value and encourage broader experimentation. Increased use creates a virtuous cycle that amplifies benefits. Only about 5% of companies are currently deriving value from AI. Organizations need to reimagine business processes and service offerings to leverage AI's transformational capabilities rather than inserting it into legacy human-centric processes. Private-sector adoption is accelerating government interest in AI.

Read at Business Insider