"According to Jeremiah Owyang, a true AI agent performs four distinct functions: Sense: It perceives the world around it, whether that is inside a software application or via physical cameras. Decide: It determines the best course of action based on its inputs. Act: It completes the action (e.g., booking a meeting, purchasing a product, or updating a CRM record). Learn: It improves its performance over time based on outcomes."
"For small- and medium-sized businesses, this technology offers the potential of a 24/7 staff, and while we are currently in the experimental phase, agents are quickly evolving to handle complex workflows. For example, a travel-focused agent could research flights, negotiate prices, and book tickets without human intervention. In a marketing context, agents can already autonomously handle tasks like competitive research, content creation, or CRM management."
Agentic AI moves beyond text-generation LLMs toward autonomous software designed to complete tasks. True AI agents sense their environment, decide on actions, act to execute tasks, and learn from outcomes. Small- and medium-sized businesses can gain a 24/7 virtual workforce as agents evolve to manage complex workflows. Agents can research and book travel, negotiate prices, and autonomously perform competitive research, content creation, and CRM management. Automation of repetitive and back-office work frees human resources to enhance customer experience and prioritize human-led differentiation.
Read at Social Media Examiner
Unable to calculate read time
Collection
[
|
...
]