CFOs increasingly must align AI investments with business goals, measure ROI, and ensure ethical adoption. A global survey of 254 financial services technology leaders found 56% view responsible AI standards as essential innovation enablers and leading contributors to ROI, versus 40% who credited generative AI for bottom-line gains. Only 5% of respondents reported strong alignment between AI initiatives and business goals, while 95% lag. Seventy-two percent of chief AI and analytics officers cited insufficient business–IT collaboration as a major barrier. More than 65% said weak AI literacy inhibits scaling, and only 12% have fully integrated AI operational standards.
Scott Zoldi, chief analytics officer at FICO and author of more than 35 patents in responsible AI methods, found that many customers he's spoken to lacked a clear concept of responsible AI-aligning AI ethically with an organizational purpose-prompting an in-depth look at how tech leaders are managing it. According to a new FICO report released this morning, responsible AI standards are considered essential innovation enablers by senior technology and AI leaders at financial services firms.
Zoldi explained that, while generative AI is valuable, tech leaders see the most critical problems and ROI gains arising from responsible AI and true synchronization of AI investments with business strategy-a gap that still exists in most firms. Only 5% of respondents reported strong alignment between AI initiatives and business goals, leaving 95% lagging in this area, according to the findings.
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