Hundreds of social workers in England are utilizing an AI system called Magic Notes, which helps record conversations, draft letters, and suggest actions efficiently.
While the Magic Notes AI tool can save councils up to £2bn annually, there are concerns about ensuring that social workers maintain their critical decision-making roles.
The British Association of Social Workers emphasizes that while AI can streamline workloads, it should never replace the essential relationship-based aspects of social work.
Seb Barker, COO of Beam, asserts that social workers are actively engaged during meetings and that AI suggestions require human approval before implementation.
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