ServiceNow is introducing a groundbreaking vision for fully autonomous IT management utilizing agentic AI to enhance operational efficiency and minimize disruptions. This transition emphasizes a strategic growth shift, moving IT from a reactive to a proactive role in organizational transformation. The company is also rolling out new capabilities in Operational Technology (OT) and Digital End-User Experience (DEX) to preemptively address potential issues. With predictions indicating that a majority of organizations will leverage AI for immediate operational benefits by 2026, ServiceNow aims to consolidate its market position by emphasizing automation and intelligent AI agents across various IT domains.
According to ServiceNow, AI agents are the key to faster innovation. The company already has thousands of AI agents available and is now launching new agents for IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Operational Technology (OT), and Data Foundation.
The ServiceNow AI platform is the central platform that drives these AI agents and provides them with data and workflows to reliably execute all actions. For example, AI agents in ITSM can reduce time-consuming repetitive tasks and improve communication during incidents.
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