After being alerted by Business Insider (BI) to the exposure of confidential client data in publicly accessible Google Docs, Scale AI took immediate action to secure their documents. This occurred after BI reported that thousands of sensitive files were improperly stored, leading to confusion and delays for contractors who lost access to training materials. Experts criticized this reaction as a panic response that should have been anticipated, emphasizing that security protocols should have been implemented from the start. By midweek, many access issues were resolved, with individual access permissions being granted to contributors.
Scale AI has now locked down project materials for clients like Meta and xAI following a Business Insider report that thousands of sensitive files were stored as Google Docs that were publicly accessible with links.
Stephanie Kurtz, a regional director with cybersecurity firm Trace3, told BI. She said that locking down the documents and inviting the correct users 'should have been done in the first place.'
By Wednesday, teams had resolved many of the document access issues, one worker said. Another said contributors were now being granted individual access to documents.
BI flagged the public Google Docs to Scale AI for a June 13 article about how they showed Google using ChatGPT to improve its AI chatbot.
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