
"Before we dive into the details: Joule is SAP's AI co-pilot, a chat window that allows users to communicate with SAP software in natural language. Joule agents are specialized AI assistants that not only provide answers but also perform actual actions. They analyze data, make recommendations, and perform tasks that were previously done manually by the user. The difference with a traditional copilot is that an agent can independently reason about complex information and then take action without you having to intervene constantly."
"We already knew that SAP was busy with AI and Joule. However, the focus was initially mainly on their ERP solution S4HANA. During SAP Connect, ERP will be discussed, but the primary focus will be on SAP's other business applications. Think of SuccessFactors (HR), SAP Ariba and SAP Concur (procurement and spending), CX (CRM, Sales and Service), and the supply chain. All these solutions will now have their own Joule agents."
SAP is introducing 15 Joule AI agents across its business applications to provide specialized, action-capable assistants for each business function. Joule functions as an AI co-pilot chat interface that understands natural language and allows agents to analyze data, make recommendations, and perform tasks previously done manually. Agents can independently reason about complex information and execute actions without constant human intervention. New agents will span finance, HR, procurement, CX, and supply chain, including a Cash Management agent that automates daily bank reconciliation and surfaces only exceptions for human review. The rollout extends automation beyond S/4HANA into SuccessFactors, Ariba, Concur, and CX solutions.
Read at Techzine Global
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