Salesforce's latest update, Agentforce 3, enhances its AI agent platform with the introduction of the Command Center, which provides organizations with complete visibility into agent operations. The platform supports the Model Context Protocol (MCP) and includes over 100 new industry-specific actions. With the Command Center, managers can monitor real-time AI agent performance metrics, facilitating a better understanding of agent behavior and outcomes. This upgrade aims to address the primary challenge organizations face: controlling and understanding AI agent activities. Agentforce 3 integrates seamlessly with existing tools, boosting its effectiveness in business applications.
According to Salesforce, the biggest challenge with AI agents is not the technology itself, but rather control. Organizations often struggle to understand what their AI agents are doing.
The Command Center gives managers a 'unified pane of glass' to monitor and optimize agent performance. It is built on the OpenTelemetry standard and integrates with existing monitoring tools.
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