"Search has been replaced with Agentforce which can produce unreliable results and takes longer to find the information you need."
"Earlier today, when I was on a Salesforce help doc and couldn't find the search bar, I thought I was going mad. Isn't it normally on this page? Then when I realized it wasn't just me, I really did get mad,"
"The search bar is quick and practical. It cuts to the chase as opposed to having an agentic conversation. It's like replacing a mouse with a mouth. You know what I mean if you've ever tried to guide the person sharing their screen to click the right thing. 'Click the tab. To the left. More"
Salesforce removed the traditional search bar from certain online Help pages on 29 September and replaced it with the Agentforce AI assistant. Developers and customers on IdeaExchange and social media report that Agentforce can return unreliable results and take longer to surface needed information. Users have opened threads demanding the reinstatement of the search function and expressed frustration that conversational agents are less efficient for straightforward lookups. Agentforce is the brand for Salesforce's agentic AI built on the Atlas Reasoning Engine, and critics link broader AI rollouts to price increases and workplace changes ahead of Dreamforce.
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