AI agents are transforming businesses by enhancing customer interactions and streamlining operations. Salesforce CEO Marc Benioff highlights the evolution of AI from mere generative tools to more advanced agents capable of handling tasks with context and personality. While still facing issues such as trust and accuracy, the technology is progressing towards a future model reminiscent of sci-fi depictions, like that of Jarvis in Iron Man. Benioff draws parallels to films like Minority Report, indicating a vision for personalized customer experiences driven by AI advancements.
"When a lot of people think of [AI] agents, they think of Jarvis in the Iron Man movies, and that's what we want. We want a personal assistant who can go and do all of these things for us."
"I know what the Gap store is going to look like in the future. Current AI technology isn't that advanced yet, but it's definitely heading in that direction."
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