Box has evolved alongside AI advancements, integrating AI models and agents to improve client capabilities in data extraction, multi-step reasoning, and complex task planning. According to CEO Aaron Levie, AI is not merely an auxiliary feature but a core component of the Box platform, enhancing the user experience. The platform includes an AI agent that can answer various queries related to specific folders and provides multimedia responses, enriching the content engagement with links to videos and other resources.
For example, the Box interface has an agent that can answer queries and work with content within specific folders. It provides multimedia responses to queries, linking to videos, charts, and citations within files stored in the system.
"We didn't think about AI as an add-on capability on the side," but as central to the Box platform, Levie said.
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