"With Sweepr, we're connecting AI to the moments that matter, like when a subscriber needs help,"
"By combining Sweepr's care orchestration with unmatched visibility across Plume's global dataset, we're turning network intelligence into action at scale. This is a landmark shift in how providers reduce costs, improve reliability, and build trust that drives long-term subscriber value."
"The AI engine "recommends the next best action [and] guides agents and subscribers.""
Plume Design provides cloud-managed AI services to broadband service providers and serves more than 400 customers worldwide. Sweepr, headquartered in Dublin, Ireland, is an AI-powered customer care platform for broadband service providers that processed more than one million customer interactions since last year. Sweepr's digital engagement platform aims to reduce call center costs and improve customer satisfaction across onboarding, technical support, billing, and other tasks. The integration will combine Plume's real-time, device-level network intelligence with Sweepr's AI-based, no-code orchestration platform that connects into providers' existing systems, enabling problems to be detected and often resolved before subscribers notice. Financial details were not disclosed, and Sweepr will continue to be offered as a standalone product.
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