"OpenAI and Anthropic released comprehensive studies this week on how people use AI. The findings reveal diverging patterns: ChatGPT is more about augmentation, while Claude skews toward automation. OpenAI's study found that ChatGPT is most popular for writing, editing, summarization, and brainstorming. Students, marketers, and knowledge workers use it to draft essays, prep reports, or spin up campaign ideas. Educators tap ChatGPT for quizzes, tutoring, and simplifying complex topics."
"Anthropic's study found Claude leans more heavily into software development and enterprise automation. Coding and other math-based tasks make up more than a third of usage. Companies embed Claude in workflows for document processing, report generation, and bulk coding. This was the third of these studies released by Anthropic, and this latest version was the first where automation usage exceeded augmentation."
ChatGPT is most popular for writing, editing, summarization, and brainstorming, with students, marketers, and knowledge workers drafting essays, prepping reports, and generating campaign ideas. Educators use ChatGPT for quizzes, tutoring, and simplifying complex topics. Use cases split into Doing (producing plug-and-play output), Asking (decision support without direct output), and Expressing (other uses), with Asking dominant as of late June. Claude skews toward software development and enterprise automation, with coding and math tasks comprising over a third of usage and deployments for document processing, report generation, and bulk coding. Companies may run ChatGPT for creativity and Claude for structured execution.
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