"“Because everybody can do it, we're probably going to end up with a lot of people having the same types of agents,” Friedlander told the WSJ. Magnum Ice Cream, he added, will eventually have to condense and centralize all of its AI agents, noting that they are cybersecurity risks and cost expensive tokens to use."
"“Depending on how all of this will turn out, there'll be tokens, and then there's going to be cost, and then you end up with, 'How do we manage this to make sure that it's under a financially responsible model?'” he added."
"Gartner recently published guidance on how to manage AI agent sprawl, revealing that only 13 percent of companies think they have robust enough “AI agent governance” in place. It also predicted that the average Fortune 500 company will have over 150,000 agents in use by 2028 - a meteoric surge from the less than 15 that those companies use today."
AI agents are being adopted widely because tools make them easy to create, leading to many organizations deploying similar agent types. Magnum Ice Cream’s CIO raised concerns that mass agent creation will produce cybersecurity risks and high token costs. The company expects to condense and centralize agents to manage them under financially responsible models. The problem is labeled “AI agent sprawl” and is gaining attention as agentic models and AI coding tools spread across industries. Gartner guidance indicates only 13% of companies have robust AI agent governance. Gartner also predicts Fortune 500 companies will use over 150,000 agents by 2028, up from fewer than 15 today.
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