Research by British telecommunications provider O2 has uncovered that a significant majority of Britons—71 percent—harbor a desire to take revenge on scammers targeting them or their loved ones. However, this sentiment is counterbalanced by half of the respondents expressing reluctance to engage in such efforts due to concerns about time wastage.
To combat the increasing incidence of scams, O2 has introduced an innovative artificial intelligence named Daisy, designed as a 'head of fraud prevention.' Daisy's purpose is to engage and distract scammers using human-like dialogue, thereby protecting users from potential harm.
Daisy operates by employing a range of advanced AI technology. It begins by converting the caller's voice into text, utilizing various AI models that work seamlessly together. Following this, the system crafts responses tailored to Daisy’s 'personality,' which are delivered back through a specialized text-to-speech model, ensuring interactions feel natural and conversational.
O2 customers can activate Daisy simply by forwarding any suspicious call to the designated number 7726. This service aims to not only protect users but also to deter scammers with prolonged, engaging conversations that reduce the chances of successful unscrupulous actions.
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