Daisy, O2's new AI initiative, engages fraudsters with human-like conversation, wasting their time and effectively preventing potential scams while appearing convincingly vulnerable.
The AI combines several advanced models, listening and responding in real-time, remaining indistinguishable from actual persons by engaging in rambling chats and false personal anecdotes.
O2's Daisy has frustrated scam callers with meandering stories and can keep them occupied for up to 40 minutes, significantly reducing their potential to defraud.
Phone scams have sharply increased; Daisy represents a novel strategy from O2 to combat these threats by outsmarting scammers with lifelike interactions that yield no real targets.
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