"The Mova platform allows you to capture and coach on insights from 100% of your selling and servicing conversations. Autonomously coach your lower performers based on the best agent behaviors and techniques. Mova's AI techniques give you an unrivaled level of depth and precision when exploring your customer conversations."
"AutoCoach is an industry-first innovation it gives you the power to unlock the strategies used by your best agents and LOs and train the rest Mova has multiple AI models and techniques but they are the tool, improved business outcomes are the result."
"No other platform on the market has the flexibility, analytical depth, precision, and coaching capabilities. Mova Speech Analytics Platform"
Mova captures insights from 100% of selling and servicing conversations and coaches agents based on those insights, enabling comprehensive quality and performance management. The platform uses multiple AI techniques to deliver deep, precise analysis of customer interactions, agent behaviors, and coaching opportunities. AutoCoach identifies the strategies used by top agents and loan officers, then autonomously applies those strategies to train lower performers at scale. The platform treats AI models as tools that enable improved business outcomes, not ends in themselves. Mova emphasizes flexibility, analytical depth, precision, and coaching capabilities to drive measurable performance improvement.
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