""There are three areas in which AI has been transformational. With DEX, you have this telemetry - information and insights about how employees are consuming services - so you see all the problems and the adoption metrics. When you apply LLMs on top of this data, you can do three things. "The most important is that you can tak"
""We were born as an AI company, probably 20 years too early,""
Digital employee experience (DEX) tools can surface telemetry and adoption metrics that reveal how employees consume services and use generative AI assistants. Applying large language models to DEX telemetry enables automated analysis, personalized coaching, tailored assistance, and other actionable insights to boost adoption. Automated AI agents can perform routine IT tasks, freeing IT teams for strategic work. Nexthink integrated LLMs rapidly after ChatGPT emerged, and a majority investment by Vista Equity at a $3 billion valuation will fund expansion. Nexthink originated from an AI research lab and has centered AI in product development for decades.
Read at Computerworld
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