Microsoft adds Copilot adoption benchmarks to Viva Insights

"Viva Insights is Microsoft's vaguely creepy monitoring tool, designed to slurp data from employee activities, verfiying how their teams stack up against everyone else in their own organization and at other corporations. Since one of the uses of the tool is to track productivity through metrics, it is inevitable that Microsoft would add benchmarks for the adoption of Copilot. Microsoft has repeatedly insisted that the tool is a boon for productivity, even if some customers are not so sure."

"The rollout of Benchmarks in the Microsoft Copilot Dashboard allows cohorts to be compared based on company manager types, regions, and job functions in terms of the percentage of active Copilot users, adoption by app, and return a percentage value. "The cohort result looks at the role composition of the selected group, and constructs a weighted average expected result based on matching roles across the tenant," Microsoft said."

Microsoft added Copilot adoption benchmarks to Viva Insights to let managers compare cohorts by manager types, regions, and job functions for active user percentages, app adoption, and return values. An active Copilot user is defined as someone who performed an intentional action for an AI-powered capability in Teams, Microsoft 365 Copilot Chat, Outlook, Word, Excel, PowerPoint, OneNote, or Loop. Organizations can compare their adoption with other companies using randomized mathematical models to protect anonymity. Tracking adoption supports license value assessment and productivity measurement, but benchmarking may raise monitoring and leaderboard concerns.

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