The AI industry's vast growth is supported by remote contract workers engaged in data labeling, which involves annotating text, audio, and video for algorithm training. Many of these workers come from less wealthy countries and face issues such as low wages, mental strain from repetitive tasks, and exposure to harmful content. Surge AI's recently uncovered guidelines outline how contract workers are instructed to manage sensitive topics when interacting with AI models. The guidelines reveal the challenges of anticipating user engagement and managing complex ethical concerns in AI development.
The AI industry relies on an immense amount of human labor for data labeling, where workers from less wealthy countries grapple with repetitive tasks and harmful material.
Safety guidelines from Surge AI delineate how contract workers are trained to handle sensitive topics, impacting the responses of chatbots like Anthropic's Claude.
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