"A new business infrastructure is emerging with enormous potential impact but almost no conscious design. In this new world, algorithms negotiate with algorithms, making decisions that shape markets, determine the course of careers, and decide whether companies succeed or fail. Humans, meanwhile, risk being left to watch from the sidelines. On LinkedIn, posts written by AI models are liked by bots and commented on by AI assistants. In recruiting, candidates use AI to draft résumés while companies use AI to evaluate them."
"In procurement, some organizations are already using AI to draft requests for proposals, or RFPs-detailed documents that invite vendors to bid on supplying goods or services-while vendors are turning to AI to generate the proposals they have been invited to submit. The efficiency gains that AI can deliver are very real-automation can save time, cut costs, and improve consistency. But this does not mean we should ignore the dangers that those gains obscure."
A new business infrastructure is emerging in which algorithms negotiate with algorithms, making decisions that shape markets, careers, and company success. AI-generated content circulates among bots and AI assistants, and AI tools produce and evaluate résumés and RFPs. Automation yields efficiency gains such as saved time, reduced costs, and greater consistency. Those gains also obscure risks, including the marginalization of human judgment and unintended market effects. Business leaders need to recognize four key features of the algorithmically abstracted world and design processes and tools intentionally to mitigate risks and preserve meaningful human roles.
Read at Fast Company
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