""I feel a lot of my tech bros are being slightly not to the point on this topic," Klarna CEO Sebastian Siemiatkowski told on Thursday."
""I think there is a massive shift coming to knowledge work. And it's not just in banking, it's in society at large.""
""Society will have to figure out what are we going to do because yes, new jobs will be created, but in the shorter term, that doesn't help the Brussels translator. He's not going to become a YouTube influencer tomorrow," he added."
""As cost unfortunately seems to have been a too predominant evaluation factor when organizing this, what you end up having is lower quality," Siemiatkowski told in May. "Really investing in the quality of the human support is the way of the future for us.""
Executives predict artificial intelligence could eliminate millions of jobs worldwide, with a particular impact on knowledge work. Klarna CEO Sebastian Siemiatkowski says many peers understate the disruption and cites translators in Brussels as a role already largely automatable. He acknowledges AI will create new jobs but stresses short-term displacement will leave many workers without direct alternatives. Klarna aggressively adopted AI, integrating OpenAI to power a customer-service chatbot claimed to replace the equivalent of 700 full-time agents. Some experiments reduced human support and quality, prompting a partial rollback and a renewed emphasis on investing in human-support quality.
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