JPMorgan's analytics boss lifts the lid on how America's biggest bank is schooling 300,000 workers on AI

"America's biggest bank wants every member of its more than 300,000-strong workforce to be an expert on how to juice AI. The bank, with its $18 billion technology budget, has invested extensively in AI development. Now, it's turning its attention to a firmwide training push. The goal? To educate its worldwide workforce on how to make AI work for every single employee - not a one-size-fits-all approach, Derek Waldron, chief analytics officer at JPMorgan Chase, said in an interview with McKinsey."

""Training needs are varied, just like AI applications. The best way to approach this is segment by segment," Waldron said in the interview, which was published on the consulting firm's website this week. Everyone from rank-and-file workers to company leaders will have to learn new skills, Waldron continued. That being said, JPMorgan launched an internal training program for beginners, "AI Made Easy," he said, adding that "tens of thousands" had already taken the course."

"It's not just the managed who may need to change their ways - it's the managers, too. Waldron predicted that CEOs and business leaders will have to adopt new approaches as the tech's reach becomes more widespread. "Value from gen AI won't come just from giving people tools; business leaders must lead cross-functional teams through transformation in the age of AI," he said."

JPMorgan is investing its $18 billion technology budget into AI development and launching firmwide training to teach employees how to apply AI at work. Training will be segmented by role because needs vary across engineers, data scientists, rank-and-file staff, managers, and executives. An introductory course called "AI Made Easy" has already been taken by tens of thousands of employees. Executives are expected to adopt new leadership approaches, guiding cross-functional teams through AI-driven transformation rather than merely providing tools. The rollout uses town halls, manager communications, and office marketing to drive adoption across the global workforce.

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