While other banks hesitated to adopt generative AI, JPMorgan Chase's CEO, Jamie Dimon, led the way in exploring its implications. Today, Chase focuses on three main use cases in their back office to improve productivity, particularly through tools like EVEE Intelligent Q&A, which enhances the efficiency of customer service teams by streamlining access to information. Chase is currently investing in training employees in these technologies to maximize the benefits it brings to their operations.
Chase's active Gen AI use cases are currently concentrated in the back office, focusing more on efficiency and productivity plays rather than augmenting customer-facing deployments.
CEO Jamie Dimon was one of the first leaders in the industry to tackle the subject head on, and his firm was leading discussions and research on the possible implications of Gen AI in the banking industry.
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