"Indian IT professionals worried about 72-hour workweeks might soon face the opposite concern, as Bengaluru-based outsourcing giant Infosys has partnered with Anthropic to bring agentic AI to telecommunications companies and other regulated industries. Anthropic and Infosys announced their collaboration plans on Tuesday, describing agentic AI as a core focus of their partnership. According to Infosys CEO Salil Parekh, the pair wants to combine their respective domain expertise to give businesses around the world a shot at actually getting some returns on their AI investments."
"According to Anthropic CEO Dario Amodei, Infosys engineers are already using Claude Code for some work, and the partnership between the pair will enable the outsourcing giant to extend its footprint into regulated industries. "There's a big gap between an AI model that works in a demo and one that works in a regulated industry-and if you want to close that gap, you need domain expertise," Amodei said. "Infosys has exactly that kind of expertise.""
Infosys has partnered with Anthropic to introduce agentic AI into telecommunications and other regulated industries by integrating Anthropic's Claude models and Claude Code with Infosys' Topaz platform. Infosys aims to combine domain expertise and AI capabilities to help enterprises realize returns on AI investments and modernize network operations, customer lifecycle management, and service delivery. Anthropic highlights the need for domain expertise to adapt AI from demos to regulated environments. The collaboration could expand Infosys' footprint in regulated sectors and accelerate automation of operational and customer-facing tasks, with potential implications for IT workforce demand.
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