"Anthropic has developed a tool to collect user feedback to learn what you really want out of AI products. The new Anthropic Interviewer tool, a chatbot experience launched Thursday, conducts real-time, adaptive interviews of 10 to 15 minutes with participants. Afterwards, a human researcher collaborates with Anthropic Interviewer's analysis of the transcripts to better understand how people integrate AI tools into their daily workflows."
"Millions of people now use AI every day. As a company developing AI systems, we want to know how and why they're doing so, and how it affects them," said Anthropic in the blog post. "We want to use people's feedback to develop better products -- but it's also because understanding people's interactions with AI is one of the great sociological questions of our time."
Anthropic launched Interviewer, a chatbot that conducts 10–15 minute real-time adaptive interviews to collect user feedback. The Interviewer generates transcripts and produces an initial analysis that human researchers then review to surface how people integrate AI into daily workflows. Anthropic piloted the tool with 1,250 professionals and used those insights to compile an early findings report while validating Interviewer’s capabilities. The tool’s operation is described in three stages: planning, interviewing, and analysis. Users can opt in to a short pilot. The research aims to inform product development and to illuminate sociological impacts of AI adoption.
Read at ZDNET
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