"The short version: IT is broken. It's not working, to the point where people are ready to give it up, just like they would a mangled hammer. I think the brokenness is rooted in a lack of humanism: it doesn't work for people; it uses people towards the builders' ends. It's also more complicated than that, which I parse through while also giving a clue about how to get out of being stuck."
"Any business person would tell me to build it and sell it if I am so certain it's useful (and I am). But I freaking love information. If we don't pull this back - if we don't start offering nodes where it works again, showing through juxtaposition that the brokenness is a product of decisions rather than fundamentally bad tools - we lose IT. It is an act of hope."
Information technology — including internet, generative AI, and software — is widely failing to serve people and increasingly functions to advance builders' goals rather than human needs. The brokenness manifests as degraded infrastructure, platform usury, unreliable genAI outputs, loss of replicability, and poisoned information, prompting even non-technologists to consider abandoning tools. Factors include decision-driven design choices, perverse incentives, and escalating complexity that trap users in cycles they cannot break. Restoring usefulness requires reintroducing human-centered nodes, demonstrating alternative decision choices, and treating repair as a hopeful, practical project rather than inevitable decline.
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