"The risk here is obvious: Current customers who generate stable, predictable revenues might feel overlooked. Clients could start looking elsewhere if essential services decline or stagnate because resources were devoted to AI development. This isn't hypothetical; businesses rely on reliable, well-supported tools to achieve their operational and financial goals. Any perception that the big providers are favoring moonshot AI projects over maintaining and improving core technologies will hurt customer relationships and weaken trust."
"One of the biggest misconceptions driving this AI gold rush is that revolutionary outcomes are just around the corner. The tech industry loves to pitch rapid innovation cycles, but actual enterprise AI adoption is far slower. Implementing advanced AI in highly regulated, risk-averse sectors such as healthcare, government, or finance is a process measured in years, not quarters. Companies require rigorous testing, integration with legacy systems, and buy-in across multiple layers of leadership-none of which happens overnight."
"Additionally, many businesses lack the expertise or infrastructure to fully leverage advanced AI capabilities today. Enterprises that have only recently transitioned to cloud computing, for example, are unlikely to have the technical infrastructure or highly skilled personnel to support cutting-edge AI systems. This presents a paradox for vendors. Even as they develop generational innovations in AI, the enterprises paying for these services may not be positioned to adopt them at scale."
Redirecting resources to ambitious AI projects can leave stable customers feeling neglected, prompting churn if essential services decline. Enterprise AI rollout is slow, especially in regulated, risk-averse sectors like healthcare, government, and finance, because deployments require years of testing, legacy integration, and leadership buy-in. Many businesses lack the technical infrastructure and skilled personnel to use cutting-edge AI, particularly organizations newly migrated to the cloud. Vendors face a paradox: generational AI advances may outpace customers' ability to adopt them at scale. Persistent market inertia could mean near-term AI revenues fall substantially short of optimistic projections.
Read at InfoWorld
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