Barb Morgan, Chief Product and Technology Officer at Temenos, emphasizes a strategy prioritizing quality over quantity in product development. Her focus is on fostering meaningful collaborations with bank customers, particularly as the industry tackles AI adoption challenges. Morgan identifies deep-rooted issues in data systems and outdated cultural practices as substantial barriers rather than technological limitations. Temenos is investing in AI through three core strategies, including embedded AI solutions to streamline integration. The company's innovation strategy is bolstered by a new hub in Orlando for co-creation, aiming to enhance customer engagement and expedite innovative offerings.
"We want to build less, but build it better," Morgan said during a conversation at the Temenos Regional Forum Americas 2025 held May 28-30 in Miami.
The real barriers aren't about computing power or algorithms - they're messier problems involving decades-old data systems that were never designed for AI.
Temenos has structured its AI approach around three core components: Gen AI embedded directly into its platform and products, agentic AI, and an AI studio for custom use cases.
Her conversation also detailed Temenos' bet on bringing innovation closer to customers, through its new hub in Orlando designed for co-creation.
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