""If you look at this only through the lens of how do we increase productivity of a company... it's shortsighted," says Kelly Jones, chief people officer at Cisco. "If you can give 5% of their time back to a more than 86,000-person enterprise, what they can do with that time to drive better outcomes for our customers is exponential.""
""The AI agent then goes one step further. When an employee tells the tool they want to take two weeks off in September, the agent not only logs the request but helps take the next step: \"It will say, sure, do you want me to write a letter to your leader letting them know you're going?\" Jones says.""
""We're allowing people to interact with our HR tools for important tasks like entering paid time off or finding out how much they put in their 401k," she says. "You need to be able to say to them: 'By opting in, this is what we're doing with your data, this is how it's moving back and forth between tools.'""
Cisco implements AI to expand employee potential and return working time rather than primarily cutting costs. The HR team developed an AI agent that answers HR questions using company information and employee data, enabling instant responses such as remaining personal time off without opening an HR case. The agent can log PTO requests and proactively offer to draft notifications to leaders. Executives estimate that returning approximately 5% of time across an 86,000-person enterprise can produce exponential improvements in customer outcomes. Deployment required building employee trust and clear opt-in explanations of how data moves between tools. Cisco reports strong employee recommendation levels in Europe.
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