Cisco is rethinking workflows and IT responsibilities in response to generative AI advancements. The IT organization operates on a $1.54 billion annual budget and serves roughly 10,000 IT workers within a total employee base of about 90,400. A collaborative approach balances employee demand for tools with executive plans for evolving roles. Developer access to AI coding tools has risen, with about 70% of 20,000 developers logging in monthly and AI-generated code acceptance climbing from 4% to about 24%. Plans include role redefinition, new training, and broader AI investments to improve productivity for nontechnical staff.
He favors a collaborative approach that takes into consideration input from both the C-suite and workers. There's the bottom up inertia of people asking for access to tools, and then there's the top-down inertia of saying, 'Here's how we see this role evolving,' says Previn, who has served as chief information officer at the networking-equipment company since 2021. 'You sort of have both trying to meet in the middle.'
Cisco Systems is closely monitoring adoption of these tools, as well as the amount of code that's accepted by developers. Around 70% of the company's 20,000 developers log into AI coding tools at least once per month. The acceptance rate for AI-generated code is around 24% and while that may not sound too impressive, Previn says it is a big leap from 4% nearly a year ago.
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