""What are the tasks that create a strong human connection?" asks Bebo. "We want to maintain those.""
""how can I get promoted" or "what skills do I need for that new job I'm eying?""
""We are thinking about the human plus machine and then the whole view of: can, should, and shouldn't automate.""
Ali Bebo, Pearson's chief human resources officer, and CTO Dave Treat evaluate where AI should automate HR workflows while preserving tasks that build human connection. They deployed a chatbot, Cara, to answer employee career questions and plan agentic AI for coaching without replacing managers. Bebo prohibits AI from making final hiring decisions. The HR-technology partnership guides decisions about what can, should, and shouldn't be automated. Internal AI efforts concentrate on product, engineering, and enterprise functions, supported by broad licenses. Gallup data show AI use plateauing: many employees rarely use AI, with leaders adopting tools more frequently than managers or individual contributors.
Read at Fortune
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