"Salesforce says it's at the vanguard of the AI revolution and has even toyed with renaming itself Agentforce in honor of its bet on AI agents. The company is rapidly adopting AI internally as well, and a survey obtained by Business Insider reveals how that's actually playing out behind the scenes. The results - which were broadly positive - show that most employees feel AI is increasing their productivity, although fewer say it's lightening their workloads."
"Salesforce's annual "Great Insights" survey, which is not public, was conducted in November 2025 and released inside the software company the following month. It surveyed about 80% of the 76,000-person workforce. Most questions about AI received high favorability ratings: In addition to the 81% of employees who said AI tools boost productivity, 83% said they feel equipped to handle AI risks such as bias, and 81% said they felt encouraged to experiment with AI."
"More than half of employees - 57% - said AI tools helped their team identify opportunities that would have been impossible otherwise. And 62% said their workload is more manageable because they use AI tools. Both of these were among the lowest results in the survey. Salesforce told Business Insider in a statement that the survey showed significant gains in AI use and strong enthusiasm."
An internal company survey conducted in November 2025 of about 80% of the 76,000-person workforce shows widespread AI adoption and positive perceptions. Eighty-one percent of employees said AI tools boost productivity; 83% said they feel equipped to handle AI risks such as bias; and 81% said they felt encouraged to experiment with AI. Fifty-seven percent said AI tools helped their team identify opportunities that would have been impossible otherwise, and 62% said their workload is more manageable due to AI. An enterprise-wide AI Readiness score reached 85%, an 18% year-over-year gain, signaling growing use and enthusiasm.
Read at Business Insider
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