Just a week after Taco Bell announced plans to roll out AI order-taking in drive-thrus at hundreds of its restaurants across the US, Wendy's is bringing Spanish AI order-taking to 28 drive-thru locations in Florida and Ohio.
When AI handles order-taking, the restaurant's workers can focus on other tasks, leading to more accurate orders and a faster process, as the orders aren't taken by multitasking employees.
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