Salesforce and Google have entered a substantial seven-year partnership valued at $2.5 billion to enhance enterprise AI capabilities. This collaboration enables Salesforce's Agentforce to utilize Google's Gemini models, integrating advanced multi-modal processing for handling various inputs like images, audio, and video. Notably, the partnership includes deeper integration with Salesforce Service Cloud and Google Customer Engagement Suite, improving AI capabilities in contact centers, including features like real-time voice translation and personalized agent recommendations. This improved infrastructure will also facilitate better connections between Salesforce applications and Google Workspace tools, aiming to streamline enterprise communication and operations further.
Salesforce and Google have formed a $2.5 billion partnership to enhance AI capabilities and challenge Microsoft's enterprise dominance.
Agentforce will leverage Google's Gemini models for advanced multi-modal processing, improving efficiency in handling tasks like insurance claims.
The integration of Salesforce Service Cloud with Google's tools aims to elevate contact center operations and enhance customer service features.
Salesforce is enhancing connections between Slack and Google Workspace for improved communication across platforms.
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